We have answers to the most common questions below but If you want to connect with real person, you can reach our Customer Support Team via email (below).

Becoming a Customer

How do I register my Business?

Sign up for an account or fill out form here and one of
our knowledgeable Sales Representatives will contact you.


What other ways can I place my wholesale order?

Ordering online ensures your order is processed quickly and error-free which provides the most efficient order fulfillment, however, if you prefer to place your order by email or over the phone feel free to contact your helpful Pipedream Products Sales Representative.

How long does it take to process my order?

Online orders are processed same day and can ship in 1 business day. Orders placed any other method require an extra 1-2 days for processing so that the order can be manually entered and double-checked for accuracy. Transit times are 2-10 days (domestic) depending
on your preferred shipping method

Do I have to buy a case every time I order?

We do not have a minimum quantity order requirement so you can order products in any quantity.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Product Support

Where can we go to learn how to use my Pipedream Product?

Please visit our Vimeo Video channel and see if your product has a corresponding video to learn more about your product. Otherwise, please return to the retail store where you purchased your product
and they can give you a demonstration.

Returns & Warranty

What is your return policy?

We accept returns on defective merchandise within 90 days of invoice date for domestic USA orders, and within 6 months for international orders.

Does your product carry a consumer warranty?

Yes! Rechargeable products carry a 1-year warranty on all rechargeable products and a 90-day warranty on non-vibrating and battery-operated products. Valid warranties require registering your product and showing proof of purchase. You can register your warranty here.

Did we answer your questions?

Please feel free to reach out to us with any additional questions. We'll respond within one business day.