Wholesale Damage & Defect Policy

Dear Business Partner,
Please review and familiarize yourself with our Purchasing Policy Procedures. If you have any questions regarding our warranties, don't hesitate to get in touch with sales support, email us at salessupport@pipedreamproducts.com or your Pipedream sales representative. Pipedream will investigate every case.

For Multi- Defective Products, we will need the following:

II. The customer must send a request with a list of items, including the specific reason/defect or damage.
III. Pictures are required.
IV. Pipedream will determine the appropriate resolution (return or field destroy) and if it qualifies for a replacement, credit, or a different solution.
V. The permitted request period for domestic customers is 3 months from the purchase date.
VI. The permitted request period for international customers is 9 months from the purchase date.

We understand at times there are exceptions, please feel free to reach out to us!