Warranty Claim Center

Pipedream Warranty Claim

• Warranty is valid from the date of purchase against mechanical failure or manufacturer defect.
• Claiming your Warranty requires proof of purchase from a Pipedream Products Authorized Retailer within the warranty period.
• All Pipedream non-rechargeable (battery-operated) or non-vibrating products qualify for a 90-Day Warranty.
• All Pipedream rechargeable (plugin) products qualify for a 1-Year Warranty.
• Edible products are non-refundable.
• We do not provide or sell replacement chargers at this time.

PDX Brands Warranty Claim

  • Warranty is valid from the date of purchase against mechanical failure or manufacturer defect.
  • Claiming your Warranty requires proof of purchase from a PDX Brands Authorized Retailer within the warranty period.
  • All PDX Brands products qualify for a 90-Day Warranty.
  • Ultimate Fantasy Doll products sold through PDX are not eligible for warranty coverage.
  • We do not provide or sell replacement chargers at this time.

JimmyJane Warranty Claim

  • Warranty is valid from the date of purchase against mechanical failure or manufacturer defect.
  • Claiming your Warranty requires proof of purchase from a JimmyJane Brands Authorized Retailer within the warranty period.
  • JimmyJane warrants to the original buyer all rechargeable and battery-powered products against defects in materials and workmanship for a period of one (1) year from the date of purchase.
  • This warranty does not cover: damage caused by misuse or use other than as intended & described in the product instruction manual, normal wear & tear, tampering, unreasonable use, service performed by unauthorized service agencies, or loss or damage to removable parts, or consequential damages.

Need Additional Product Support?

We'd be happy to help answer any additional questions you may have. Fill out the form below and we will respond within one business day.

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